Forbrugerrettighedsdirektivet artikel 16e

English language version pr. 2026-10-28 tier 3 Direktiv 2011/83/EU, konsolideret tekst pr. 27.09.2026, CELEX 02011L0083-20260927

Additional protection regarding online interfaces

stk. 1 Without prejudice to Directive 2005/29/EC and Regulation (EU) 2016/679, Member States shall ensure that traders, when concluding financial services contracts at a distance, do not design, organise or operate their online interfaces, as defined in Article 3(m) of Regulation (EU) 2022/2065 of the European Parliament and of the Council ( 11 ), in a way that deceives or manipulates consumers who are recipients of their service or otherwise materially distorts or impairs their ability to make free and informed decisions. In particular, Member States shall adopt measures that, in accordance with Union law, address at least one of the following practices by traders: (a) giving more prominence to certain choices when asking the consumers who are recipients of their service for a decision; (b) repeatedly requesting that consumers who are recipients of the service make a choice where that choice has already been made, especially by presenting pop-ups that interfere with the user experience; or (c) making the procedure for terminating a service more difficult than subscribing to it.

stk. 2 Member States may adopt or maintain more stringent provisions regarding the requirements for traders set out in paragraph 1, when the provisions are in conformity with Union law.