Forbrugerrettighedsdirektivet artikel 21
English language version pr. 2026-10-06 tier 3 Direktiv 2011/83/EU, CELEX 32011L0083
Member States shall ensure that where the trader operates a telephone line for the purpose of contacting him by telephone in relation to the contract concluded, the consumer, when contacting the trader is not bound to pay more than the basic rate. The first subparagraph shall be without prejudice to the right of telecommunication services providers to charge for such calls.