Forbrugerrettighedsdirektivet betragtning 45

English language version pr. 2026-10-06 tier 3 Direktiv 2011/83/EU, CELEX 32011L0083

As experience shows that many consumers and traders prefer to communicate via the trader’s website, there should be a possibility for the trader to give the consumer the option of filling in a web-based withdrawal form. In this case the trader should provide an acknowledgement of receipt for instance by e-mail without delay.